We welcome corrections and feedback about the guides published here.
Editorial feedback
If you spot an error, an outdated schedule note, or a broken link, let us know and include the page URL. Editorial questions are the fastest thing for us to help with.
Booking, ticket and refund enquiries
We cannot access, amend or refund ferry reservations. Ticketing questions should go to the operator through the official contact channel and the manage my booking page.
Island questions
Questions about the island itself, ranger programs and conservation are handled by the National Park Service as part of Golden Gate National Recreation Area.
Before you write
Many common questions are already answered on the Alcatraz FAQ and the visiting Alcatraz pages.
Frequently asked questions
Can you change my Alcatraz booking?
No. Reservation changes are handled by the ferry operator, not by this site.
How do I report an error on a guide?
Send the page URL and a short description of the problem, and we will review it.